NEOVALENCE
Help & support
Questions about an order, a fit or a return? Start with the answers below — or reach us directly.
Orders are packed within 2–3 business days and shipped with tracking. You will receive a tracking link by e-mail as soon as your parcel leaves our warehouse.
Every order comes with free 30-day returns. If a piece doesn't move the way you hoped, send it back unworn with the tags on and we will refund or exchange it.
Our apparel runs true to size with an athletic cut. Between sizes? Size up for a relaxed fit, down for a closer one. Each product page lists the fit of that piece.
Track your order any time with the tracking link from your shipping e-mail, or through the order tracker once you are signed in to your member account.
We accept the major card networks and popular wallets shown at checkout. Your payment details are processed securely and never stored on our servers.








